I often get asked the question: How do I know what needs improving in regards to my customer service. And how to go about it. There are many, many tactics for improving customer service. But I recommend using professional mystery shoppers. They’ve helped us greatly over the years. It’s best to set clear parameters for […]
Tag Archives | Tom O’Toole
Lessons from East Timor
Christine and I have just returned from East Timor. We spent seven days there and had a great time. Our good friends Ralph and Margaret Plarre also came along. Having great friends with us made the trip really special. It’s always better to share the experience. It was really something. (more…)
Same place, different experience
I’m in East Timor this week to visit the bakery at the convent there. This is my fourth trip here. It is different this time because my wife Christine is with me, plus our good Melbourne friends Ralph and Margaret. (more…)
Mini MBA
I’ve just done a talk for the Global Business Boot Camp up at the Sheridan Mirage Resort on the Gold Coast. While I was there, one morning I held the pool gate open for a couple of people behind me… Turns out it was John Travolta and his young son! They were there on holidays. […]
3 for the price of one
My new DVD “The Making Dough Masterclass” has just been released. The original Making Dough DVD has been around for many years and people absolutely loved it. But it got a little bit dated, so we’ve now done a new one. It’s all about customer service, and it’s all about doing that little bit extra. […]