Tom O'Toole's Store
Given a choice between following instructions without ownership, and being allowed to take ownership - and therefore being responsible for making things happen, most people will choose the latter. Nobody likes to feel helpless, or clueless. Empower your staff, managers, co-workers, clients and associates to drive their own success. Enable them to learn and apply the tools and techniques that put them in the driver‘s seat, and guess what happens? Their success contributes to your success. Massively!
Drop Everything for the Customer (DVD)
Customer service the Beechworth Bakery way.
This is an inspirational guide for any-sized business, exploring ‘the secret’ that made the Beechworth Bakery what it is today. Presented in four bite-sized sections, Tom’s methods, ideas and advice are practical and simple to implement. Observe Beechworth Bakery customer service in action and find out how to cultivate and grow this vital component in your business.