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Disney |
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Written by Tom
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Friday, 22 June 2007 |
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We have had 2 days at Disneyland and I gotta tell you, Disney is
still
setting the standards in lots of areas that I would love to achieve,
including customer service, cleanliness, attention to detail and how
they
can literally move thousands of people with such ease.
It has been over 9 years since I was last here and we have not been
dissapointed with our experience. I just hope the Beechworth bakery
is
still setting the standards like Disney in 50 years time.
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Last Updated ( Wednesday, 22 August 2007 )
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Traveller's tales |
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Written by Tom
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Monday, 18 June 2007 |
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Tom and his family are in the States for the wedding of daughter Kate. with the help of son Mathew pictures and stories continue to arrive.
"I saw a story the other day on how Choice did a survey on the worst
airlines and how Qantas did not rate very well. We have just flown to
the
USA with them this week and they were terrific. There were 8 of us
including our 3 grand children (all under 5yrs)and they made all of
us
feel very welcome. The plane was packed, but they served us all with
a
smile, the food was good, kept us well informed and over all we
couldn't
fault them. This was a great example of good customer service!"
Tom Christine and Llyod
"I'm a platinum member with Qantas but they treated everyone fantastic
and
took the time to do that little bit extra and made it a fantastic
trip"
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DVD price |
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Written by Tom
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Friday, 25 May 2007 |
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Had a customer comment about the price we charge for our training DVDs
(on the back - PS I still like the Beestings by the way!!)
(
I am absolutely amazed that Tom charges $198 for a 40 minute
DVD. That’s $5/min. Tony Robbins the world’s leading inspirational speaker
doesn’t charge that much. You’ve got to admit that it sounds a bit silly.
Concerned)
Well I reckon this is great opportunity to explain.
Our DVDs are fairly expensive, but as far as business
training DVDs they are very reasonable. Most business DVDs are over $1,000,
many over $1,500. Tony Robbins sells thousands of CDs etc. It costs quite a bit
to make a quality DVD and the thing is that you can watch it heaps of times.
Our DVDs are used a lot in training sessions so it works out really cheap in
the long run. DVDs of movies are produced in thousands so they can sell them
cheaply. We don’t sell in those quantities. Our DVDs are great for training,
they are very motivational and they are Australian. We offer a money back
guarantee so you have nothing to lose.
We get terrific feedback, people tell us
they are great value.
Here's a recent message.
My name is Brett Earl from a real estate company (Coldwell
Banker Pro Property) in Perth and I just wanted to send you a quick note to say
that we have been watching your DVD's and VHS before our weekly sales meetings
and they give us an amazing boost of energy before we head out for
another week of work.
We have taken a lot of your messages about goal setting and
positive thinking to get us back on track.
Keep up your energy, because we all need it! All the best
with your next set of dreams and goals.
Regards
Brett Earl
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Last Updated ( Friday, 25 May 2007 )
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Beechworth Harvest Festival |
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Written by Tom
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Wednesday, 23 May 2007 |
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We’ve just had our Harvest Festival in Beechworth and it’s a
fantastic thing. Last week I was in Napier and Hastings in New Zealand, it’s a
big growing area with lots of produce. I talked to them about our Harvest Festival
and they were just gob smacked – “Why aren’t we doing this?” It gives our growers and our rural people a
real opportunity to showcase their product.
I must admit that this year the numbers were down but the
weather was a bit rough. But it really is a good chance for our Bakery to give
samples out and show our products in a
different environment. I did a cooking demonstration with John Walker who was
the MC. He’s on telly and on the radio every week, what a character. Well I got
up there and a nearly had a mental blank and luckily I saw Adam my baker, he’s
also my son in law, and he came up on stage and we were a good team. It was
probably one of the best cooking demos I have done. It was great.
We also had a dough making session for the kids for a gold
coin donation that went to the Harvest Festival. That went extremely well as
well. It really is a great event for own town.
Tom
Tom with the Bakery team
Tom with Adam and John
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Last Updated ( Wednesday, 22 August 2007 )
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Echuca Photo |
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Written by Tom
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Tuesday, 15 May 2007 |
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A few weeks ago I was over with Glen and Meredith at the Beechworth Bakery in Echuca. They asked Christine and myself over, because they were doing a staff photo shoot. We did one not long after we bought the
business 5 years ago and it was great to go back after 5 years and see the vibrant young
people.
I don’t know how many staff they’ve got there but there’s probably
about 40. It just reminded me again of the local employment that the Beechworth
Bakery has created in Echuca. I talked to a few of the parents that were there and they were saying “Our kids just love to go to work! They
were amazed at the synergy, the energy, the excitement, they love it they want
to go to work. A number of people said almost exactly the same thing. What an
incredible grounding. It was really wonderful, I was so pleased that we were
invited over. It was a great evening.
Tom

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Last Updated ( Tuesday, 15 May 2007 )
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Staff night out |
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Written by Tom
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Wednesday, 02 May 2007 |
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Here are some pictures from one of our staff functions. It
was a restaurant night down at Mytleford, all of the bakeries do these nights. Healseville and
Ballarat they’ve taken their staff to Luna Park. Well the staff at Beechworth
hired a bus, (I had nothing to do with organising it), I thought we were just
going out for a meal. It was at De Fazzios in Mytleford, a very well known place, great product and been in lots of
magazines.
Well when we got there they had facepainting and then you had to
make these rabbit ears and get judged, they had the quickest to do it, things
like that. There were little songs that you had to sing and most of them were
about me. And then they stuck up on the wall ‘pin the moustache on Tom’. It was
about teamwork. They put a mask on one person and the other person held a
mirror and had to guide the other person to put the moustache on the picture of
me. It was really funny.
Then there were trivia questions. I don’t go to trivia
nights I never know the answers. But these
questions were all about me and the
Bakery. How long has Tom been in business? What’s the price of this bakery
product? It was a great night. A lot of
laughs and a lot of fun. I thought wow, this is what it’s all about. We do this
kind of thing quite often. Even when everything is really busy you’ve got to
make the time.
Why do we do it? It makes our business stronger. It’s about
meeting up with some of your co-workers so you can get to know them better,
there’s no pressure from customers. It's meeting some of the other teams, the
morning team gets to meet the evening team. Because we have about seventy
staff, some of them never get to work with each other. It’s a great thing to
do. I was really proud of them all.
Tom


I'm the bunny second from the right!

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Last Updated ( Wednesday, 02 May 2007 )
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